We go through how your firm really runs: the enquiries that never convert, the time nobody recorded, the client asking for an update again. Then we tell you which of it is worth handing to AI, and in what order.
Your first stepTell us where the chargeable hours go
01 Built on your workflows02 Ranked by payoff03 For small firms
Halstead & Co Solicitors · findingsExample
First thing to automateAutomate new enquiry intake and conflict checksTakes the enquiry, runs the conflict search, collects ID and proof of address, and puts a complete file in front of a fee earner before anyone has typed anything.
Impact score9.1
7.4 hours back a week2 weeks until it is live9 more ranked behind it
The problem
The work repeats on every matter. So why is it still manual?
Most firms know AI could take some of this off them. What they are missing is someone who will look at their own matter list and say which part to hand over first.
01
You opened the file, and it took forty minutes of typing
Conflict check, ID and proof of address, client care letter, engagement terms, the matter set up on the system. None of it is legal work. All of it has to happen before any legal work can.
Your inbox, this week
“Just checking in for an update on my matter”Client, employment matterMon 09:12
“Just checking in for an update on my matter”Client, family matterMon 15:48
“Just checking in for an update on my matter”Client, probateWed 08:31
“Just checking in for an update on my matter”Client, contract disputeThu 17:05
The same reply, 31 times since the first of the month
02
Everyone is selling you legal AI. Nobody will say what it does here.
Your case management system has an AI button now. There is a drafting tool in every Law Society email you get. None of them tell you which job in your week they would actually take off you.
Everything you could use
ZapierMaken8nChatGPTClaudeGeminiCopilotAirtableRelayLindyGumloopRetool+ whatever your PMS added
Which of these plugs into the case management system you already run??
03
The time you did not record is the money you did not bill
Six minutes here, a phone call there, reconstructed on Friday from memory and a calendar. Every firm knows what that costs and almost none of them have fixed it, because fixing it by hand means more admin, not less.
What came back
AI Draft replyThank you for your enquiry, we would love to assist you!Not your voiceBased on what you describe, you have a strong claim.That is adviceOur fees for this type of matter are very competitive.Made upPlease do not hesitate to contact us.
Rewritten by hand anyway. Nobody pointed it at your scope, your terms, or your risk appetite.
None of that is a technology problem. It is a question of which job goes first, and that is the bit we do.
What we automate
The jobs in a law firm worth handing over first.
These are the ones that come up in nearly every legal audit we run. Which of them lands in your plan, and in what order, depends on your practice areas, your team, and the system you already work in.
01
New enquiry triage and qualification
How it runs now
Enquiries arrive by phone, web form and referral, and a fee earner reads every one to work out whether it is even work you take.
What gets handed over
Sorts the enquiry by practice area, checks it against the work you actually do, gathers the facts you always end up asking for, and routes it to the right fee earner with the background already in it.
What stays with a person
Whether to take the matter, and anything that sounds like advice. Nothing that reaches a prospective client goes out unread.
02
Conflict checks and client due diligence
How it runs now
Someone searches the system for the other side's name, then chases the client for ID and proof of address for a fortnight.
What gets handed over
Runs the conflict search across matters and contacts, requests ID and source of funds through your own process, chases what is missing, and flags anything that needs a person to look at it.
What stays with a person
Clearing a possible conflict, and signing off the risk assessment. That decision stays with the firm.
03
Client care letters and engagement packs
How it runs now
The precedent gets copied from the last matter, and someone finds the previous client's name still in paragraph four.
What gets handed over
Assembles the client care letter, scope, terms and funding options from your own precedents against the matter type, ready to check.
What stays with a person
The scope and the fee basis. A fee earner reads the letter before it goes, every time.
04
Matter opening on the case management system
How it runs now
The same details keyed into the system, the ledger and the folder structure, three times, by hand.
What gets handed over
Opens the matter, populates the parties, creates the folders, applies the right workflow for the practice area, and sets the key dates from the outset.
What stays with a person
A fee earner confirms the matter type and the retainer before it runs.
05
Time recording capture
How it runs now
Chargeable time reconstructed on Friday afternoon from a calendar and a vague memory of Tuesday.
What gets handed over
Watches the work that already leaves a trail, the emails, the calls, the documents opened, and drafts the time entries with a narrative against the right matter, for a fee earner to confirm.
What stays with a person
Nothing gets posted to a ledger without a fee earner accepting it. The narrative is theirs to correct.
06
Client updates and matter progress
How it runs now
Clients ring for an update because nobody told them anything since the last thing happened.
What gets handed over
Drafts the update from what has actually moved on the file, on the rhythm you set, in plain language rather than legalese.
What stays with a person
You read it before it goes. Anything about merits, risk or strategy is written by the fee earner, not drafted for them.
07
Document and bundle preparation
How it runs now
Paginating, indexing and hyperlinking a bundle the night before, then doing it again when three documents arrive late.
What gets handed over
Assembles the bundle to the order you use, builds and renumbers the index, and rebuilds the whole thing when a document is added.
What stays with a person
What goes in the bundle. That is a judgement about the case and it stays one.
08
Key dates and limitation tracking
How it runs now
Court deadlines and limitation dates in a diary, a spreadsheet and somebody's head, depending on who opened the file.
What gets handed over
Watches the dates across every live matter, raises them with real notice, escalates when nothing has happened, and keeps the trail.
What stays with a person
The date itself is calculated by a fee earner and confirmed. Nothing here is a substitute for a diary system you trust.
09
Billing, WIP and disbursement chasing
How it runs now
WIP sits unbilled because writing the bill narrative is the job nobody wants on a Friday.
What gets handed over
Drafts the bill narrative from the recorded time, flags the WIP that has aged past your threshold, and runs your own reminder sequence on unpaid invoices.
What stays with a person
What gets written off, and when a chase becomes a conversation. Both are yours.
10
Precedent and knowledge retrieval
How it runs now
Ringing round the office to find who did a matter like this before, and which version of the clause they used.
What gets handed over
Finds the closest matters you have run, pulls the clauses and letters you actually used, and shows where they came from.
What stays with a person
Whether the precedent fits this matter. It surfaces your own work, it does not decide anything.
11
File closing and archiving
How it runs now
Files stay open for months because closing one properly is twenty minutes nobody has.
What gets handed over
Runs the closing checklist, drafts the closing letter, confirms the ledger is clear, and sets the retention and destruction date.
What stays with a person
The final check that the matter is genuinely finished.
Nobody starts with eleven. A plan usually puts two live in the first month and leaves the rest ranked and waiting, so when you have the appetite for the next one you already know which it is.
Systems
We work with what you already run.
Most of the job is joining up the systems you pay for rather than moving you off them. These are the ones we come across most in law firms, and we have no affiliation with any of them.
Clio
Actionstep
LEAP
Osprey Approach
Proclaim
Denovo
SOS Connect
NetDocuments
Xero
Outlook
Microsoft 365
DocuSign
How it works
From the first call to your AI plan in about a week.
Three steps. You do the talking on the first one, and nothing is committed until you have seen what we found.
ListenWorkflowsPlan
01
You talk. We do the listening.
No prep, no agenda to fill in. We ask the questions and you walk us through how your week actually runs: the jobs, the tools, the emails you send a dozen times a month.
Recorded and written up, so you never repeat yourself.
Where the time goes
Enquiry arrivesEmail / form
Someone reads itManual
Qualify & replyManual
Book the jobCalendar
4.5 hrs / week sits in these two steps
02
We go through your workflows, not a template
We work back through the call and map where your time actually goes. Then we find the automations that suit your tools, your team and your budget, ordered so the biggest time saving comes first.
Back with you within a week.
Ranked opportunities
Automate enquiry triage9.2
Draft quotes from call notes7.8
Chase unpaid invoices7.1
Summarise weekly reporting6.4
Replace onboarding callsRuled out · needs human judgement
03
You leave with a plan you can use on Monday
We walk you through the whole report, recommendation by recommendation, and you decide what to take on first. Most people have their first automation running within a week of that call.
The plan tells you what to build. The dashboard shows you what it is doing once it is built, so you can see what you are getting back without asking us.
app.fewerhours.com/northgate-lettingsExample
Hours saved this month42.5+6.4 vs last month
Automations live6
Enquiries handled318
Hours saved per week
14.5
Enquiry triage and first replyLive6.2
Quote follow-upsLive3.4
Invoice chasingIn review2.8
Landlord monthly reportPaused0.0
Your own address
Set up when the plan is delivered, at app.fewerhours.com under your business name. No shared login and nothing to install.
What each automation is giving back
Every one we build reports the hours it saved and the work it handled, so the value is a number you can check rather than a promise we made.
What is worth doing next
The rest of the ranked list sits there waiting. When you have the appetite for the next one, you already know which it is.
Who it’s for
Built for independent firms, not national practices.
This works best where a partner can still see the whole matter list. There are a few cases where it would waste your time, and those are worth saying out loud.
A good fit if
There are roughly 2–20 fee earners and everyone wears several hats
Intake, client updates and time recording eat the week
You have a case management system you intend to stay on
Your practice areas repeat rather than every matter being bespoke
Someone can spare a couple of hours to walk us through it
Probably not yet if
You want a drafting tool and nothing else
You are mid-migration to a new case management system
You are hoping to cut a paralegal rather than free one up
Every matter is genuinely one of a kind, with no repeating process
Who you’ll be dealing with
The same person, start to finish
Fewer Hours exists because too many owners knew AI could help them somewhere and had no way of telling a good idea from a sales pitch. The plan is the boring part done properly: sitting with the real workflow and working out which jobs are worth handing over.
Whoever takes your call is the person who writes your plan. No account manager, no junior doing the analysis, and nobody trying to move you onto a retainer at the end of it.
Get started
Start with a conversation, not a contract.
Three steps, and you can stop after any of them. The first one is a conversation, and nothing about it commits you to the next.
Step one
Opportunity call
20 minutes
A short chat about how your business runs. If there’s nothing here worth mapping, we’ll say so on the call.
If there are fewer than five of you and admin takes about an hour a day, there probably isn’t enough here to be worth mapping, and we’ll say so. If you already know exactly which job you want automated, skip the audit and just ask us to build it. And if your processes only exist in your head, we’ll tell you to go and write them down first.
Questions
What firms ask before booking the call.
If yours is not here, ask on the call. It is twenty minutes about how your firm runs, not a pitch.
01
Will this put privileged or client data into a public AI tool?
Every recommendation states what data it touches and where that data ends up. Keeping client and matter data inside systems you already control is the default, and anything that would move it somewhere new is flagged, with the alternative, before it reaches the plan.
02
How does this sit with our SRA obligations?
Nothing we recommend gives advice, signs anything, or makes a regulatory decision. The plan is explicit about which steps need a fee earner and which are administrative, because the accountability stays with the firm either way. Where an automation would touch something regulated, it goes in as a draft for a person to approve.
03
Does any of this work with Clio, Actionstep or LEAP?
That is one of the first things we check. Some of it is the API, some is a feature your system already ships and nobody switched on, and some is email and a shared folder joined up properly. Where your system will not do something, the plan says so rather than pretending.
04
Will AI be writing to clients without a fee earner seeing it?
Only where you decide it should, and never on merits, advice or anything contentious. Most firms start with drafts a fee earner sends, then let the purely administrative messages go on their own once they have watched them for a few weeks.
05
Can it really improve our time recording?
It is usually the highest-value thing on the list, because the gap between time worked and time recorded is money you have already earned. What it does is draft entries from work that already leaves a trail. A fee earner still confirms every one before it posts.
06
We are a small firm. Is there enough here to be worth it?
Usually yes if your practice areas repeat, because repeating process is exactly what automates well. If you run a handful of genuinely bespoke matters a year, we will probably tell you to save your money.
07
How long before something is actually running?
The plan lands about two weeks after the call. Most firms have the first automation live within a week of that, because the first one is usually intake and that does not need anyone to change system.
08
Do you build it, or just tell us what to build?
Either. The plan is yours to take to anyone, including whoever supports your case management system. If you would rather we set up the first two, that is a separate job and you decide after you have read the plan.
Find out where AI fits in your firm before you spend on it.
The call takes twenty minutes and it is about how the firm runs, not about software. The plan lands about two weeks later.